# Troubleshooting

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Type in the search box on the top right to find even more troubleshooting articles
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## About WannaFlix VPN

[Download and install the VPN app](https://docs.wannaflix.net/cn/troubleshooting/troubleshooting/download-and-install-the-vpn-app)

[Frequently asked questions](https://docs.wannaflix.net/cn/faq)

[How many devices can I connect to simultaneously?](https://docs.wannaflix.net/cn/faq#how-many-devices-can-be-connected-to-wannaflix-simultaneously) 

[What devices and platforms do you support?](https://docs.wannaflix.net/cn/faq#what-devices-and-platforms-do-you-support)

Is WannaFlix working? (to be done...)

## Accounts

Automatic renewal payment failed (to be done...)

[Cancel your WannaFlix subscription](https://docs.wannaflix.net/cn/faq#how-do-i-cancel-my-subscription)

[Change your account password](https://docs.wannaflix.net/cn/your-account-and-subscription#how-can-i-reset-my-account-password)

[WannaFlix free trial](https://wannaflix.com/cart.php?pid=36\&billingcycle=10)

Find your API links (to be done...)

Find your OpenVPN credentials and config files for manual configuration (to be done...)

Get your WannaFlix payment invoice (to be done...)

Purchase additional WannaFlix subscriptions (to be done...)

Renew your WannaFlix subscription (to be done...)

Retrieve or change your WannaFlix email address (to be done...)

## Connection help

Can't connect: subscription expired (to be done...)

[Can't connect to internet while connected to WannaFlix](https://docs.wannaflix.net/cn/connection-issues#unable-to-connect-to-any-servers)

[Choose a server location](https://docs.wannaflix.net/cn/optimizing-your-vpn)

Register your ip address for SmartDNS (to be done...)

[Slow connection speed](https://docs.wannaflix.net/cn/connection-issues#slow-connection-speed)

Troubleshoot API connection problems (to be done...)

[Unable to connect to WannaFlix servers](https://docs.wannaflix.net/cn/connection-issues#cant-connect-to-internet-when-vpn-is-connected)

[Websites still blocked](https://docs.wannaflix.net/cn/connection-issues#website-still-blocked)

Why is my VPN always disconnecting? (to be done...)

## Platforms

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{% tab title="Windows" %}
[Windows installer errors ](https://docs.wannaflix.net/cn/installation-issues#windows)
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{% tab title="Mac OS" %}
[Mac OS installer errors](https://docs.wannaflix.net/cn/installation-issues#mac)
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{% tab title="iOS" %}
Get or update apps if not in App Store (to be done...)
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{% tab title="Android" %}
[Android installer errors](https://docs.wannaflix.net/cn/installation-issues#android)
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{% tab title="Linux" %}
No particular issues...

If you have specific issues on Linux, please open a support ticket.
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{% tab title="Routers" %}
[Block IP addresses](https://docs.wannaflix.net/cn/routers/smartdns/block-public-dns) 
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## Other Issues

Become a WannaFlix beta user (to be done...)

[Contact WannaFlix support via Telegram](https://t.me/wannaflixvpn)

Uninstall your VPN app (to be done...)

Your connection is not private (to be done...)