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WannaFlix
WannaFlix
WannaFlixWannaFlix (中文简体）
WannaFlix
WannaFlixWannaFlix (中文简体）
  • Home
  • Which Protocol to Choose?
  • Which App to Choose?
  • 中文教程
    • 老教程
      • Windows
        • SSR
        • Netch (SSR + v2ray) - 推荐
    • 更新服务器列表
    • Windows
      • Clash for Windows (推荐）
      • v2rayN (v2ray)
    • Mac OS 苹果电脑
      • ClashX (SSR + v2ray) - 推荐
    • iOS 苹果手机/平板
      • Shadowrocket 小火煎 - 推荐
    • Android 安卓
      • ClashR (SSR + v2ray) - 推荐
    • Linux
      • Qv2ray
    • Merlin路由器
  • Windows
    • Clash For Windows (Recommended)
    • V2rayN
    • Troubleshooting
  • Mac OS
    • OneClick [M1 Macs ONLY] (Recommended)
    • Shadowrocket [M1 Macs ONLY]
    • ClashX v1.30.1 and Higher
    • Troubleshooting
  • iOS
    • OneClick (Recommended)
    • Shadowrocket
    • Switching iTunes Accounts
    • Troubleshooting
  • Android
    • Trojan
      • Clash for Android
      • v2rayNG (Recommended)
      • AnXray [Deprecated]
      • ClashR for Android (Deprecated)
    • Shadowsocks
      • V2rayNG (Recommended)
      • AnXray [Deprecated]
      • ClashR for Android [Deprecated]
    • Troubleshooting
  • Linux
    • V2ray
      • Qv2ray
  • Routers
    • Merlin
      • MerlinClash
      • V2ray
    • OpenWRT
      • OpenClash
      • Passwall
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    • SmartDNS
      • Generic Routers
      • Block Public DNS
  • Old Installation Guides
    • Eclipse (OpenVPN)
    • Windows
      • SmartDNS
      • WannaFlix Official App (Recommended)
      • V2rayN v3.18, v2.50
      • Clash For Windows (deprecated)
      • Clash for Windows
      • SSTap
      • SSR for Windows
      • Proxifier 4.05
      • Netch (Deprecated)
      • NekoRay [Deprecated]
      • Netch [Deprecated]
      • SSR [Deprecated]
    • Mac OS
      • ShadowsocksX-NG (Recommended)
      • Qv2ray (DEPRECATED)
      • ClashX v1.20 (deprecated)
      • ClashX
      • V2rayU 3.2.0 and Higher
      • Eclipse (OpenVPN)
      • SmartDNS
    • Android
      • Kitsunebi (Deprecated)
      • WannaFlix Official App (Recommended)
      • SSR
      • Eclipse (OpenVPN)
      • SmartDNS
    • iOS
      • Shadowrocket
      • Eclipse (OpenVPN)
      • SmartDNS
      • Quantumult (alternative app)
      • Quantumult (alternative app)
    • Linux
      • Shadowsocks-Qt5
    • Routers
      • Merlin-Koolshare Routers
      • Padavan Routers
    • Setup Guides
    • Switching to the New Protocol
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      • SmartDNS
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          • XBOX ONE
          • PS3 (Playstation 3)
          • PS4 (Playstation 4)
  • Troubleshooting
    • Troubleshooting
      • Download and install the vpn app
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  • Optimizing your connection
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    • Netflix
    • China
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  • BLOG
    • March 2023 China Updates - Recommend app updates and Protocol changes
    • WannaFlix's Situation in Iran
    • China Situation - April 2022
    • 2022 Updates
    • The Netflix Situation - August 2021
    • WannaFlix Features List
    • New Protocol!
    • What's new in January 2021?
    • What's new in December 2020?
    • About the Nov. 30 issues + New Servers
    • New Shadowsocks servers!
    • May 2020 Update
    • What affects VPN speeds in China? (26 March 2020)
  • VIP Servers
    • Routing
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  • Archives
    • 2022
    • 2021
      • What's New
      • Which Protocol to Choose? (old)
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  • Useful Websites/Tools
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  • How can I contact the support team?
  • How long does it usually take for the team to answer?
  • Why do you do tickets instead of a live chat?

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  1. FAQ

Support

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Last updated 5 years ago

Was this helpful?

How can I contact the support team?

describing your issue in detail.

Please include the following:

  • Your OS & OS version (i.e. Windows 10/Mac OS Sierra)

  • The app you are using

  • Which server you are trying to connect to

  • Any error messages you received

How long does it usually take for the team to answer?

We answer all questions within 24 hours

Why do you do tickets instead of a live chat?

We find that tickets allows us to give more thorough answers. We can ask other members of the team and do additional research if needed.

If you need quick answers, we recommend doing a search here, in our documentation, or joining our telegram group chat.()

Open a support ticket
https://t.me/wannaflixvpn