Your Account & Subscription

How can I reset my account password?

  1. 1.
    Go to Client Login​
  2. 2.
    Click on "Forgot Password" and follow the steps to reset your password

How can I renew my subscription?

  1. 1.
    Login to your client area​
  2. 2.
    On the left-hand menu, click on Billing > My Invoices
  3. 3.
    Pay the invoice
The invoice will be automatically generated 14 days before your subscription expires.

How can I cancel my subscription?

  1. 1.
    Login to your client area​
  2. 2.
    Under the "your subscription" box, click on "cancel VPN subscription"
  3. 3.
    On the next screen, choose the cancellation type (immediate/end of billing period) and click on "Request Cancellation"

How can I apply for a refund?

  1. 1.
    Make sure you are still within 30 days of your purchase
  2. 2.
    Login to your client area and open a ticket
We will usually process the refund within 3 days.
Simply cancelling your subscription will not get you refunded. You need to open a ticket so we can process your refund.

Where can I get my invoice?

  1. 1.
    Login to your client area​
  2. 2.
    On the left-hand menu, click on Billing > My Invoices
If you have setup an automatic payment subscription, then the invoice will be automatically paid when it becomes due.
  1. 1.
    Login to your client area​
  2. 2.
    Scroll down untill you see the box "Your API Links"
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