Your Account & Subscription
- 2.On the left-hand menu, click on Billing > My Invoices
- 3.Pay the invoice
The invoice will be automatically generated 14 days before your subscription expires.
- 2.Under the "your subscription" box, click on "cancel VPN subscription"
- 3.On the next screen, choose the cancellation type (immediate/end of billing period) and click on "Request Cancellation"
- 1.Make sure you are still within 30 days of your purchase
- 2.Login to your client area and open a ticket
We will usually process the refund within 3 days.
Simply cancelling your subscription will not get you refunded. You need to open a ticket so we can process your refund.
If you have setup an automatic payment subscription, then the invoice will be automatically paid when it becomes due.